SARL Voyage Solutions is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use the Elegncia website.
1. Data Controller
The data controller is SARL Voyage Solutions (Elegncia brand), a company incorporated in Algeria. You may contact us at any time via our Contact page for any data-related request.
2. Data We Collect
When placing an order, we collect: full name, phone number, delivery address, and wilaya. During your visit, we may also collect technical data (IP address, browser type, pages visited) for analytical purposes.
3. Purpose of Processing
Your data is used to: process and deliver your orders, contact you to confirm or track your order, improve our customer service and website experience, and — with your prior consent — send you promotional communications.
4. Data Retention
Your personal data is retained for no more than 3 years from your last order or interaction with our site. After this period, your data is securely deleted or anonymized.
5. Your Rights
Under applicable law, you have the right to access, correct, delete, and port your data, as well as the right to object to its processing. To exercise any of these rights, contact us via the contact form specifying your request.
6. Data Sharing
We do not sell or rent your personal data to third parties. Your delivery details may be shared with our carrier partners solely for the purpose of completing your order. These partners are contractually bound to respect your data confidentiality.
7. Security
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, or disclosure. Access to your data is strictly limited to authorized team members.